Frequently Asked Questions

We export a wide variety of premium citrus fruits including Valencia Oranges, Navel Oranges, Blood Oranges, Fresh Lemons, Limes, Mandarin, Pink Grapefruit, and specialty varieties like Bergamot. Each variety is carefully selected for optimal quality and seasonal availability to meet different market demands.

Our citrus products have different seasonal availability: Valencia Oranges (March-July), Navel Oranges (December-February), Fresh Lemons (year-round with peak October-May), Blood Oranges (December-March), and Mandarin (November-February). We provide detailed seasonal calendars to help you plan your imports effectively.

Yes, we offer certified organic citrus products for select varieties. Our organic products are certified by both EU Organic and USDA Organic standards. We work with dedicated organic farms that follow strict organic farming practices without synthetic pesticides or fertilizers. Organic products are available for Valencia Oranges, Navel Oranges, and Fresh Lemons, subject to seasonal availability.

Our standard minimum order quantity is 20 tons per shipment for most products. However, we understand that new customers may want to test our quality first, so we can accommodate smaller trial orders of 5-10 tons for first-time buyers. For mixed container loads, the minimum total quantity remains 20 tons but can include different citrus varieties.

Shipping times vary by destination: Gulf countries typically take 5-7 days, European ports 10-15 days, and other destinations 15-25 days. We use refrigerated containers to maintain optimal temperature throughout transit. Exact timing depends on vessel schedules, port congestion, and customs clearance procedures at the destination.

We accept various payment methods including Letter of Credit (L/C), Bank Transfer (T/T), and Documentary Collection (D/P). For new customers, we typically require 30% advance payment and 70% against shipping documents. Established customers with good payment history may qualify for credit terms. We also accept payment through major international banks and can accommodate specific payment requirements based on your country's regulations.

We maintain several international quality certifications including ISO 22000:2018 for Food Safety Management, GlobalG.A.P. v5.4 for Good Agricultural Practices, BRC Grade A for food safety and quality, HACCP for hazard analysis, EU Organic and USDA Organic certifications for our organic products. All certificates are regularly audited and updated to ensure compliance with the latest standards.

Our quality assurance process includes multiple checkpoints: farm monitoring with regular soil and water testing, careful harvest timing, automated sorting and grading, comprehensive laboratory testing for pesticide residues and microbiological safety, proper cold chain management, and final quality inspection before shipping. We also maintain traceability records for every batch to ensure complete transparency.

Yes, we provide comprehensive quality analysis reports for every shipment. These reports include pesticide residue analysis, heavy metals testing, microbiological analysis, nutritional content verification, physical quality parameters (size, color, firmness), and Brix levels. Reports are issued by our accredited laboratory and can also be verified by third-party laboratories if required by your market regulations.